FLEXXI care
Mobile Application UX/UI Audit & Redesign
Understand
Understanding Business goals and objectives, Understanding the target audience.
STEPS OF AUDITING PROCESS
Explore
Based on interviews and users experience testings, identifying user experience weaknesses and pain points.
Solution Finding
Finding best possible solutions for weak points in terms of usability.
Implement
Providing detailed recommendations about solutions and redesigning the app.
ABOUT FLEXXI
FLEXXI is a caregiving and nurses service, easy and fast as ordering a taxi. Users need to place a request for a caregiving service with the app, specifying the service time, type and price range and within several minutes the app will find a qualified caregiver/ nurse ready to provide the service for the defined price.
PROBLEM IN ORDERING PROCESS EXISTING FLOW
Too many small steps in one page without visual guideline.
Selections regarding to time are not categorised in one group and it takes time to understand the way that it works.
It is not handy for user to choose buffering time, there is not fixed half an hour or one hour.
The final price is lost between choosing options.
No overview of nurses.
DESIGN OF THE NEW FLOW
In the new ordering flow clients are guided step by step toward the process of ordering.
Here we have separated clear pages for each category.
Location
Frequency
Service Details
Date & Time
Extra info (if necessary)
Caregivers billboard
Clients will have price and service overview before they are login,
Just in the last step, in case they need to order afterward they will give their personal datas.
NEW FLOW
With the new flow of the app users will be able to have view inside app without singing up, this transparency and step by step guid line will help to bring service awareness and trust to users and see the whole process in one quick glance.
REDESIGNED INTERFACES
Based on new flows user testing we improved the user experience for users and the clear step by step structure of ordering prevented confusion of costumers which will lead to more conversion as they will stay and enjoy the service.
REDESIGNED APP ADVANTAGES
VISUAL STEP BY STEP GUIDLINE
With the clear visual guid line clients will be able to have view inside the app without singing up, it will help users to do quick orders.
MORE AWARENESS FOR USERS
Users will be able to have view inside app without singing up, it will help to bring service awareness.
MORE TRUST FOR USERS
Clients can check list of caregivers in a board and they can choose who is matching better with their needs, so it will give them an opportunity to trust and choose their best match.